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There seems to be a fault with my product, what is the procedure?
If there is a fault with your product we will pay for the return. If so, please contact our Customer Service at and they will help organize a free return to our warehouse. In order to return a product, you will need to complete the return form and list the reason of return as "defective product" in order for it to be accepted as a warranty return.
How can I return an item purchased from the online cbclubs shop?
Use the return form that you received with your package and follow the return procedure.
If an item is not suitable, you may return it and receive a full refund (excluding return costs) by completing the return form enclosed in your order. Note that your return must meet the following conditions:
- The products have not been used,
- The products are returned within 14 days of receipt,
- The products are in their original, undamaged packaging. Packages opened with care are not considered damaged.
Once you have completed the return form, please enclose it with the product you wish to return.
If you return the product in accordance with the cbclubs return procedure, you will receive a full refund within 2 to 5 days.
Please contact our Customer Support for further information if needed
When will I receive my refund?
Returns are usually processed within 48 hours of receiving the parcel at our warehouse.
You should receive your refund within 2 to 5 working days on the same payment method used to purchase your products. Note that, if paying by card, sometimes it can take longer for the funds to appear in your account depending on the bank or credit card company's processing times.
What should I do if my refund is incorrect?
If the amount refunded does not match your order, please contact our Customer Service.
Can I exchange an item if it is unsuitable?
Items cannot be exchanged, but may be returned. If the product is returned in accordance with the cbclubs return product and meets the refund conditions, you will receive a full refund.
How much will it cost me to return a product?
If the returning an order or item(s) due to an error on our part or an issue with the product, we can either set up a free return for you or have the return costs fully refunded upon receipt of supporting documentation. Please Contact us for further information. You will be liable for the cost of returns for any other reason, but we will refund you for your order.
What should I do if I received the wrong item?
If you received an incorrect item, please contact our Customer Support. We will create a free return label so that you can return the item and dispatch your original order as fast as we can.